Frequently asked questions about the POS system?
You can reach out to a digital business solutions team and explain the nature of your operations, the number of branches and users, and the specific processes required. The team will assess your needs and recommend the appropriate system, version, and setup.
Yes, the digital business team provides technical support to assist with system operation and to address issues and inquiries around the clock.
Yes, the Digital Business team provides the necessary configuration and training for users according to the activated units and the nature of the tasks of each team, which helps to start operation correctly and reduce usage errors.
The system provides process tracking based on the enabled modules, which helps identify the user responsible for executing or modifying specific transactions and allows for the review of actions whenever necessary.
DigitalPro allows for the creation of users with varying permission levels, enabling the specification of which branches, departments, and operations each user can access; this helps protect data and minimize unauthorized modifications.
Yes, integration with external systems is possible, depending on the available interfaces and the nature of the data to be exchanged. Please consult the technical team for further information.
Yes, solutions are available for integration with the Salla and Zid platforms, allowing for the synchronization of data and orders, as well as the tracking of earnings.
Basic data—such as items, customers, suppliers, and opening balances—can be migrated once the files have been reviewed to ensure their quality and compatibility with the system's structure. The migration plan and its timeline are determined following an assessment of the data volume and its source.
Yes, the DigitalPro system supports the tracking of expiration dates, batches, and serial numbers for items, with reports that help monitor products nearing their expiration date and reduce losses resulting from spoilage or expiration.
The system allows for the creation of multiple warehouses, enables them to be linked, and facilitates the transfer of items between them.
Yes, the system supports the transfer of items from the main warehouse to sub-warehouses or between different warehouses, while recording the transfer movement and updating stock balances in accordance with authorized permissions.
Yes, it is possible to record supplier discounts and include shipping, transportation, and other procurement-related expenses. Furthermore, these expenses can be allocated to the cost of the items, in accordance with the system settings and the organization’s cost-calculation policy.
Yes, the actual purchase price can be recorded on each invoice; how the item's price or its average cost is updated depends on the inventory valuation method and the accounting settings used within the system.
Yes, a purchase invoice can be saved as a draft or placed on hold until all items, quantities, prices, and required data have been entered, at which point it can be reviewed and approved.
Quantities appear in inventory once a purchase invoice is approved or posted, in accordance with the workflow settings; however, pending invoices or those saved as drafts do not affect inventory balances until they are approved.
An invoice saved as a draft can be modified prior to its approval. Once approved—and its impact has been posted to inventory and accounting records—any errors must be addressed in accordance with user permissions and established correction procedures. This process ensures that an audit trail of all actions is maintained, and that the data in the original supplier document is not altered without proper documentation.
Yes, the system supports the recording of various payment methods, such as cash, bank transfers, checks, cards, and other methods that can be added to the system settings.
Yes, it is possible to record both cash and credit purchase invoices, with the option to settle the invoice amount immediately or record partial payments, while tracking the outstanding balances owed by the business according to the payment terms agreed upon with the supplier.
The system supports the creation of purchase invoices, the storage of supplier data, and the management of payments, discounts, and shipping or transport costs. An invoice does not affect inventory or accounts until it has been approved or posted, in accordance with the established workflow and defined authorization levels.
Yes, the system provides an integrated module for managing items, inventory, and warehouses. It is linked to sales, purchases, accounting, and point-of-sale (POS) operations, helping to track quantities, costs, item movement, and stock levels.
Yes, the DigitalPro system for restaurants and cafés provides management for dine-in, takeaway, and delivery orders, as well as table management, bill splitting, order routing to the kitchen, KDS (Kitchen Display System) integration, inventory management, meal costing, and reporting.
Yes, the DigitalPro accounting system provides tools for managing promotions, vouchers, and discounts, as well as loyalty programs, depending on the modules and settings enabled in the system.
Yes, a cashier can suspend multiple transactions during a sales shift and return to them later to complete them. Suspended transactions must be finalized before closing the shift, in accordance with the system settings.
Yes, DigitalPro supports return transactions in accordance with user permissions and company policy; it automatically updates inventory and accounts, and issues the appropriate credit note when the return is linked to a previous electronic invoice.
Yes, a discount can be applied to a specific item or to the total invoice, with a maximum allowable discount limit set for each user in accordance with their authorized permissions.
Integration with electronic payment terminals—including solutions from Geidea—is available, subject to the specific device model, version, and technical configuration. It is recommended that you provide the Digital Business team with the device model and the service provider’s details to verify compatibility before proceeding with the integration.
The system supports multiple payment methods—such as cash, cards, bank transfers, and others—which can be added according to the organization's requirements. Furthermore, the available payment methods can be assigned to specific users or points of sale based on defined permissions and settings.
Yes, DigitalPro features a fast, customizable point-of-sale (POS) screen that supports product entry via barcode, search, or weight. It handles sales, discounts, promotions, payment methods, and returns, while automatically updating inventory and generating reports related to each transaction.
Yes, the system allows for the generation and printing of various financial and operational reports; the available export formats vary depending on the type of report and the version of the system.
Yes, it is possible to track item quantities and inventory value at cost, alongside reports on selling prices and profit margins. From an accounting perspective, a distinction must be made between valuing inventory at cost and its expected realizable (selling) value.
The system provides financial and operational reports covering sales, purchases, inventory, customers, suppliers, branches, employees, and points of sale. It also enables the tracking of profits, item movement, and stock levels, as well as the comparison of performance across different periods and branches, depending on the modules activated.
Yes, the DigitalPro accounting system supports cost centers linked to branches, departments, or projects, which helps in analyzing expenses, revenues, and profitability for each center independently.
Yes, DigitalPro provides a default chart of accounts that can be customized to suit the nature of the organization, with the ability to add main and sub-accounts and structure the chart of accounts according to the requirements of financial management.
Yes, DigitalPro includes an accounting system integrated with sales, purchases, inventory, and point-of-sale (POS) operations. This integration helps record the financial impact of transactions, reduces manual data entry, and provides more accurate reports that assist management in making sound, critical business decisions.
Yes, the DigitalPro system is included in the indicative list of electronic invoicing solution providers that have met the specified qualification requirements.
Once an electronic invoice has been issued, it cannot be directly modified or deleted. If it becomes necessary to correct an amount, process a product return, or adjust significant financial data, a credit or debit note linked to the original invoice must be issued.
Invoices saved as drafts, however, may be modified prior to issuance, subject to the user's assigned permissions.
Yes, the system supports the processing of invoice corrections and returns through credit or debit notes, linking them to the original invoice in accordance with the transaction type and applicable tax requirements.
The system supports the issuance of tax invoices and simplified tax invoices, displaying the required tax information and a QR code, where applicable.
The cloud-based version supports the configuration of requirements for the second phase of integration. The technical setup process is carried out in accordance with the Authority’s requirements, the date on which the entity joins the second phase, and the nature of the invoices it issues.
DigitalPro provides the electronic invoicing features necessary for issuing invoices, storing invoice data, and displaying required tax-related elements. The system must be configured and used in accordance with the organization’s specific requirements and the particular phase of compliance mandated by the Zakat, Tax and Customs Authority (ZATCA).
Yes, the system allows for the creation of users and the assignment of permissions to each user based on their job role—such as sales, purchasing, inventory, accounting, or the management of a specific branch. This helps protect data, minimize errors, and define responsibilities.
Yes, multiple branches can be connected, with the operations of each branch managed independently. Sales, purchases, inventory, accounts, and reports can be monitored based on assigned permissions, and management can access either consolidated reports or separate reports for each individual branch.
The system operates in both Arabic and English, and any user can select the language that suits them best without affecting other users.
Yes, you can request a trial version of DigitalPro or book a demo to explore the interface, features, and how it manages operations, before choosing the plan that best suits your needs.
Yes, that applies to the desktop version. As for the cloud-based version, it is available through flexible annual subscriptions, which are determined based on the specific edition, required modules, number of branches, number of users, and necessary integrations. Various offers are also available for multi-year subscriptions.
Please contact our sales team to find the right plan for your organization.
The choice depends on the nature of your business, the number of branches and users, the volume of sales and inventory, the required reports, and the specific hardware and integrations you need.
Our team at "A'mal Raqamiya" (Digital Business) will assess your requirements and recommend the most suitable system and modules—ensuring you aren't burdened with features you don't need.
The two versions differ in terms of operation, hosting, data access, and certain functionalities and integrations. DigitalPro Cloud enables account management and business monitoring online from various devices, whereas DigitalPro can be configured to suit the specific requirements of points of sale, branches, and the operating environment. Our sales team will assist you in choosing the version that best meets your needs.
DigitalPro is suitable for many commercial and service activities, such as retail and wholesale stores, supermarkets, restaurants and cafes, hotels, shops, beauty salons, transportation and distribution companies, etc., and a digital business team determines the appropriate units according to the nature of the activity and the size of operations.
DigitalPro is an integrated accounting and management system developed by Digital Business (A’mal Raqamiya). It assists companies, factories, and commercial enterprises in managing accounts, sales, purchases, inventory, points of sale (POS), customers, and suppliers through an interconnected ecosystem. Furthermore, it provides financial and operational reports that enable business owners to monitor performance and make decisions based on accurate data.