Customer Service and Customer Experience Management System DigitalCRM.. Your Path Towards Improving Customer Experience
The DigitalCRM customer service system provided by Digital Business Company is a comprehensive and integrated tool designed to enable companies to improve customer experience and enhance operational efficiency. The system is designed to include many essential aspects for effective business management, including marketing through customer management software, sales, project management, customer support, and internal company workflow management to facilitate customer access management.
Customer Management and Quotations via CRM Software
- Archiving potential leads and organizing their data easily.
- Creating customizable, professional price quotations.
- Sending price quotations electronically directly via email.
- Enabling customers to review quotes, approve them, or add notes.
- Automatically converting price quotations into invoices.
- Displaying all customer transactions including invoices, payments, projects, and technical support on a single screen.
+450,000
Lines of Code Completed
+Multiple Sectors
Comprehensive Service for Kingdom Sectors
+Trusted Partnership
Committed to Quality and Excellence
Real-Time Analytics and Accurate Reports in Digital Customer Service
Gives you a clear vision to make confident decisions based on real data
Subscription and Recurring Payments Management
- Easily create and manage monthly, annual, and weekly recurring invoices.
- Track overdue payments and efficiently improve collection processes.
- Send automatic reminders and notifications for due dates to customers and management.
- Send promotional offers and discounts directly via email.
Project and Task Management
- Real-time tracking of projects and tasks with completion percentage displays.
- Divide projects and assign tasks to employees according to permissions and specialties.
- Easily and accurately manage invoices and payments associated with projects.
- Archive files and enable customers to follow up on projects and add comments directly.
Technical Support Ticket Management
- Easily create technical support tickets via the online portal or email.
- Categorize tickets by priority and set a time frame for resolution.
- Create automated responses to speed up customer service and improve response rate.
- Transfer tickets between departments with automatic notifications when processing is delayed.
Internal Management and Work Organization
- Manage users and permissions and efficiently organize internal workflow.
- Easily track attendance, leaves, and employee performance reports.
- Internal chat and broadcast announcements and notifications to improve administrative communication.
- Manage activities and schedules, and create a knowledge base for self-service and FAQs.
Smart Reports and Advanced Dashboards
- Detailed reports to track project completion rates and analyze performance.
- Reports on most requested products and services, along with support request analysis.
- Track user and employee performance through custom reports.
- Dashboards and Gantt charts to display data and projects professionally and clearly.
With DigitalCRM Customer Service Software, You Will Get:
- A professional operating experience and more efficient organization of daily operations.
- Accurate tracking of projects and customers with improved task management.
- Faster response time and technical support to boost customer satisfaction levels.
- Smart reports that enhance team productivity and support continuous business development.
