DigitalHotel Hotel Management System.. An essential element in the success of any hotel
The DigitalHotel Hotel Management System is an essential tool in the world of hotels, as it contributes to facilitating operational processes and improving the guest experience. This integrated system covers multiple aspects of hotel management, from reservations to human resources and accounting management. In this report, we will review in detail the components of this system and how it contributes to achieving efficiency and growth in the hospitality sector.
Why DigitalHotel Hotel Management System?
There are many logical reasons why DigitalHotel Hotel Management System is the ideal system for managing your hotel, as the system contains many features and tools to:
- Improve operational efficiency: Automate routine tasks and reduce human errors.
- Increase revenue: By making the most of available rooms and providing personalized offers to guests.
- Improve the guest experience: By providing a smooth and personalized booking and accommodation experience.
- Make better decisions: By providing reports and analyses that help management make the right decisions.
- Increase employee satisfaction: By providing tools that help employees perform their tasks effectively.
System Components and Functions
Room Management Unit
Through the Room Management Unit of the DigitalHotel Hotel Management System, you can:
- View floor plans: A visual display of all floors in the hotel, specifying room types and capacities.
- Room settings: Specify room prices, available facilities, and their status (available, reserved, occupied).
- Room allocation: The ability to allocate rooms based on guest requests (such as rooms for the blind, rooms designated for children - rooms overlooking the garden - rooms overlooking the swimming pool or beach).
- Room price management: Specify room prices based on seasonal factors (demand density, room availability).
- Room type management: Specify the different room types (single, double, suite, etc.) and their specifications, and specify the room capacity, so that the maximum number of people that the room can accommodate is set.
- Visual review of the room list according to each status:
- The red color indicates that the room is occupied (i.e. the guest has arrived and checked in).
- The yellow color indicates that the guest must check out of the room at a default time today.
- Green indicates that the room is booked (but the guest has not arrived yet).
- Black indicates that the room is available for booking now.
Reservation Management Unit
The reservation management unit enables you to:
- Multi-channel reservations: Manage reservations received from various channels such as the website, applications, travel agencies, and booking engines such as Booking.
- Dynamic room rate management: Determine room rates based on seasonal factors, demand, and room availability, using artificial intelligence algorithms.
- Group reservations and conferences: Manage large reservations and conferences, including allocating rooms and facilities based on customer preferences.
- Waiting list management: Manage the waiting list for guests who wish to book in case rooms are not available.
- Cancellations and modifications management: Handle reservation cancellation and modification requests easily, quickly, and accurately without causing problems or conflicts in reservations.
- Recurring reservations: Identify repeat guests and provide them with special offers that encourage them to continue booking at various times of the year.
- Charts and percentages: The reservation management module also includes charts that show us the total number of reservations available during the day, as well as a chart that shows the progress of the reservation performance during a specific period of time, in addition to percentage charts that show the number of reservations, check-ins and check-outs, as well as pending and cancelled reservations.
Customer Management Module
The DigitalHotel Hotel Management System provides a number of tools that allow the user to provide a professional customer experience that helps enhance customer loyalty and satisfaction with the services provided, including:
- Comprehensive database: Storing detailed information about customers including (name, address, phone number, email, date of birth, accommodation preferences, and any notes that have been listed by them before).
- Loyalty programs: Designing loyalty programs to attract repeat customers and provide them with special offers to encourage them.
- Customer behavior analysis: Using data to analyze customer behavior and make data-based marketing decisions.
- Birth date notifications: The system provides notifications of customers' birth dates corresponding to the period of stay at the hotel in order to take care of them and celebrate.
Human Resources Management Unit
Through the Human Resources menu in the system, you can:
- Manage attendance and departure: track working hours, manage sick leaves and special leaves as well as weekly and official holidays.
- Performance evaluation: evaluate employee performance and develop development plans, and set monthly rewards for distinguished employees.
- Calculate wages and advances: the system enables you to issue monthly payroll statements for employees, as well as manage employees' financial advances.
- Training management: organize training and development programs for employees.
Account Management Module
The Account Management Module of the DigitalHotel Hotel Management System enables you to:
- Manage invoices: issue accurate and fast invoices to guests.
- Manage payments: accept various payment methods (cash, credit cards, bank transfers).
- Bank reconciliation: match bank records with accounting records.
- Financial reports: provide detailed financial reports (revenues, costs, profits).
- Account settings: the system also includes tools for preparing basic financial accounts such as determining the fiscal year, preparing the accounting guide, and cost centers, in addition to recording basic accounting operations such as the opening balance and payment vouchers.
- Accounting reports: the system provides comprehensive accounting reports including the movement of funds and banks, the general ledger, the trial balance, and profit and loss reports in general or for a specific period, in addition to preparing tax return reports, with the system supporting multiple taxes such as accommodation fees and value-added tax.
Housekeeping System
The internal supervision system in the DigitalHotel Hotel Management System works on:
- Task management: assigning tasks to cleaning staff and tracking their progress.
- Inventory Management: Managing the stock of consumables used in cleaning.
- Periodic Inspection: Conducting periodic inspections of rooms and facilities to ensure their cleanliness.
- Mobile Application: Special for House Keeper.
Restaurant and Cafe Management System
The restaurant and cafe management system is an integral part of the hotel management system, and aims to improve the efficiency of operations in restaurants and cafes located within the hotel. The system includes:
- Creating diverse menus: Creating diverse food and beverage menus that meet the needs of all guests.
- Managing prices and offers: Determining prices and applying offers and discounts.
- Feeding nutritional information: Providing detailed nutritional information to guests who suffer from allergies or follow a special diet.
- Online ordering system: Allowing guests to order food and beverages online or through tablets located in the rooms.
- Smart kitchen: Sending orders directly to the kitchen and tracking their progress.
- Tracking food consumption: Tracking food and ingredient consumption to determine future needs.
- Integration with the accounting system: Linking the restaurant management system to the accounting system to facilitate the payment process and generate invoices.
Fixed Asset Management System
The Fixed Asset Management System helps track and manage all fixed assets of the hotel, including furniture and equipment, and through it you can:
- Detailed asset inventory: and create a comprehensive database for all fixed assets, including description, purchase date, cost, and location.
- Periodic inventory: conduct a periodic inventory of assets to ensure their existence and condition.
- Preventive maintenance management: and set dates for periodic maintenance of assets.
- Maintenance history tracking: record all maintenance operations performed on each asset.
- Damage and replacement management: record asset damage cases and determine the causes, and manage the process of replacing damaged assets and calculating costs.
Finally, through these multiple features we can say that the DigitalHotel Hotel Management System is an essential tool for any hotel that wants to achieve success in the competitive world of hospitality.